Last Updated: January 2026

Our Commitment

At Choice of Aussie, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which refunds and returns are accepted.

Return Eligibility

You may request a return or refund within 14 days of receiving your order if:

  • The product is defective or damaged upon arrival
  • The wrong product was delivered
  • The product does not match the description on our website
  • The product has manufacturing defects

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

  • Perishable goods (food items, beverages)
  • Personal care items that have been opened or used
  • Items marked as “non-returnable” on the product page
  • Custom or personalized products

Return Conditions

To be eligible for a return:

  • Products must be unused and in original condition
  • Original packaging must be intact
  • All tags and labels must be attached
  • Proof of purchase (receipt or order confirmation) must be provided

Return Process

To initiate a return:

  1. Contact our customer service team within 14 days of delivery
  2. Provide your order number and reason for return
  3. Include photographs of defective or damaged items
  4. Await approval and return instructions
  5. Package the item securely and return as directed

Return Shipping

  • For defective, damaged, or incorrect items: we will cover return shipping costs
  • For change of mind or other non-fault returns: customer is responsible for return shipping costs
  • We recommend using a trackable shipping service

Refund Processing

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 7-10 business days
  • Refunds will be issued to the original payment method
  • You will receive email confirmation once the refund is processed
  • Please allow additional time for your bank or payment provider to process the refund

Exchanges

  • We currently do not offer direct exchanges
  • If you wish to exchange an item, please return it for a refund and place a new order

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately with photos of the damage
  • We will arrange for replacement or full refund
  • Return shipping will be covered by us

Partial Refunds

In certain situations, partial refunds may be granted:

  • Items showing obvious signs of use
  • Items returned more than 14 days after delivery
  • Items not in original condition or missing parts not due to our error

Late or Missing Refunds

If you haven’t received your refund after the specified timeframe:

  • Check with your bank or payment provider first
  • Contact us with your refund reference number

Cancellations

  • Orders can be cancelled before dispatch for a full refund
  • Once an order is dispatched, standard return policy applies
  • To cancel, contact us immediately with your order number

Contact for Returns

For return requests or questions about our Refund Policy:

Edirisinghe Distribution (Choice of Aussie)
Phone: +94 71 667 4118

Address: No. 5B/9, Thotupala Road, Mahabellana, Alubomulla., Panadura, Sri Lanka